Fast Domestic Shipping & Volume Logistics

Fulfillment & Transit Times

All standard orders are fulfilled directly from our inventory to ensure fast, reliable service for both Canadian and American makers.

  • Processing Time: Your order will be quality-checked and dispatched from our facility within 1–3 business days.
  • Carrier & Tracking: We partner with dependable, tracked shipping carriers (including Canada Post, UPS, and FedEx). A tracking number will be emailed to you as soon as your shipping label is created.
  • Delivery Window: Once dispatched, most orders arrive at your studio within 3 to 7 business days across Canada and the USA.
  • No Hidden Fees:For Canadian Buyers: Since we ship from within Canada, your orders are domestic and will never face surprise import fees.For US Buyers (DDP Shipping): We ship all US orders DDP (Delivered Duty Paid). This means any applicable tariffs, customs duties, and import fees are 100% covered by us. The price you see at checkout is final—your order will be delivered straight to your door with zero surprise bills or customs delays.

Volume & Industrial Orders (2–6 Month Lead Time)

For large-scale factory requirements and high-volume custom orders, we offer factory-direct logistics and specialized pricing.

  • Volume Pricing: Tiered pricing is available for industrial quantities. Please contact our team for a professional quote.
  • Factory-Direct Fulfillment: To ensure the most competitive pricing and factory-fresh stock, these orders are shipped directly from our primary manufacturing hub.
  • Lead Time: Due to precision manufacturing schedules and international freight logistics, please anticipate a lead time of 2 to 6 months.
  • Project Management: We provide milestone updates throughout the production and shipping process for all industrial-scale orders.

Tracking & Order Updates

We keep you informed from the moment your order is placed until it arrives at your door.

  • Email Confirmation: You will receive an automated order confirmation immediately after purchase.
  • Tracking Number: As soon as your order is packed and dispatched (within 1–3 business days), we will email you a tracking link.
  • Real-Time Updates: You can follow your package's journey through the carrier’s portal. Please allow 24–48 hours for the tracking information to update once you receive your link.
  • Support: If you have any questions regarding your shipment or if your tracking hasn't updated after 3 business days, please reach out to our team via our Contact Page.

Return & Exchange Policy

Volume Pricing & Tiered Returns

Our pricing is structured in tiers to provide the best value for growing businesses. To maintain the integrity of these professional discounts, any returns are calculated based on your final "kept" quantity.

Our Volume Pricing Tiers:

  • 1 Set: Standard Price (0% Discount)
  • 2–5 Sets: 10% Discount
  • 5–10 Sets: 20% Discount
  • 10–20 Sets: 30% Discount
  • 20–40 Sets: 40% Discount
  • More than 40 Sets: 50% Discount

The Tier Integrity Rule:

If a return causes your total order quantity to fall into a lower discount tier, your order total will be recalculated at that lower tier’s rate.

Example:
If you purchase 21 sets to qualify for the 40% discount, but later return 2 sets, your remaining 19 sets now fall into the 30% discount tier.

In cases where the price difference between these tiers is greater than the value of the returned item, a cash refund will not be issued. Instead, to help you maintain your original high-tier discount on the items you keep, we will gladly issue Store Credit or an Exchange applied to your next order. This ensures you retain your savings while getting the exact tools you need for your next production run.

Shipping & Eligibility

As a factory-direct manufacturer, we maintain lean margins to offer the most competitive pricing. However, we are committed to our makers and aim to provide shared logistics support.

  • Shared Shipping Costs: While the customer is generally responsible for shipping, TFA Craft often absorbs a portion of the packaging and shipping costs at the time of purchase to keep our tools accessible.
  • Return Logistics: For returns or exchanges, the client is responsible for the return shipping costs to our Canadian warehouse.
  • Unused Condition Only: Returns are only accepted for items in their original, unopened packaging. We strictly cannot accept returns on any mold that has been used for pouring.
  • High-Volume Returns: We accept returns on high-volume orders (51+ sets) provided they are completely unused, subject to the "Shipping & Eligibility".

Damaged or Incorrect Items (48-Hour Notice)

At TFA Craft, we take great pride in our quality control and professional packaging. However, we understand that shipping accidents can happen.

  • Inspection Period: Please inspect your shipment immediately upon arrival. Any claims for damaged, defective, or incorrect items must be reported to us within 48 hours of delivery.
  • How to Report: Email us at support@tfacraft.ca with your order number. To expedite your claim, please include: Clear photos of the damaged product, Photos of the outer shipping box and internal packaging. A brief description of the issue.
  • Resolution: Once the 48-hour reporting window has passed, we are unable to file claims with our carriers, and the shipment will be considered accepted in good condition. For verified claims made within the window, we will arrange for a prompt replacement or a refund at no additional cost to you.

Order Cancellations

We process orders quickly to ensure fast delivery. If you change your mind, we are happy to help as long as the order is still in our hands.

  • Before Shipping: You can cancel your order at any time before it leaves our warehouse for a full refund or store credit.
  • After Shipping: Once an order has been dispatched, it can no longer be cancelled. At this stage, please refer to our Shipping & Eligibility for instructions on how to return the item once it arrives.
  • How to Request: Please contact us as soon as possible with your order number to request a cancellation.