Privacy Policy

1. Introduction

This Privacy Policy describes how TFA Craft (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Contact Information: Name, billing address, shipping address, and phone number.
  • Payment Information: Email address and encrypted payment details (processed securely via our payment gateways).
  • Order History: Details of the specific molds or items you have purchased.

3. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site. This includes:

  • Fulfillment: Processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.
  • Communication: Confirming your "Tier Integrity" status for wholesale orders or responding to your product suggestions.
  • Risk Management: Screening our orders for potential risk or fraud.
  • Updates: Providing you with information or advertising relating to our products or services when in line with the preferences you have shared with us.

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • Logistics Partners: We share your address and contact info with carriers (e.g., Canada Post, UPS, FedEx) to deliver your items.
  • Compliance: Finally, we may also share your Personal Information to comply with applicable laws and regulations or to respond to a subpoena or other lawful request for information.

5. Your Rights (PIPEDA & Global Standards)

As a Canadian-owned and operated business, TFA Craft respects the Personal Information Protection and Electronic Documents Act (PIPEDA). If you are a resident of certain provinces or international regions, you have the right to:

  • Access the personal information we hold about you.
  • Request that your personal data be corrected, updated, or deleted.
  • Opt-out of marketing communications at any time.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This allows us to verify your purchase history for professional warranty or tiered return purposes.

7. Contact Us

For more information about our privacy practices, or if you have questions regarding your data, please contact us by e-mail at hello@tfacraft.ca.